Refund Eligibility & Conditions
At MateriGo (MateriGo Private Limited), we take pride in delivering genuine educational materials, books, stationery, and learning kits across India. You are eligible for a refund under the following conditions:
- Item received in damaged or physically torn condition.
- Printing defects, missing book pages, or unreadable print.
- Incorrect product delivered (different title/edition/ISBN).
- Missing items or incomplete stationery sets delivered.
- Order cancelled prior to dispatch.
Customers must report damaged or wrong items within 48 hours of delivery with clear photos or an unboxing video to support@materigo.com.
Non-Refundable Items
Certain categories of products are non-refundable once opened, downloaded, or used:
- Digital Downloads & E-Books: PDF study materials, e-books, or digital answer keys once accessed or downloaded.
- Unsealed Software & Media CDs: Educational CD-ROMs or software kits where the seal or activation scratch-code has been broken.
- Personalized / Customized Items: Custom-printed notebooks, name-printed stationery, or custom institutional supplies.
- User-Damaged Products: Books with writing/highlighting, altered binding, or products showing signs of customer wear and misuse.
Processing Timeline (5–7 Business Days)
Once your return is received at our facility and passes quality verification, your refund will be approved within 24–48 hours. The refunded amount will be credited back to your original source of payment within 5–7 business days.
Step-by-Step Refund Workflow
Refund Disbursement Methods
| Original Payment Method | Refund Mode | Estimated Bank Credit Time |
|---|---|---|
| UPI (GPay / PhonePe / Paytm) | Direct VPA / UPI Refund | 24–48 hours |
| Credit Card / Debit Card | Original Card Gateway Refund | 5–7 business days |
| Net Banking (50+ Banks) | Direct Bank Account Credit | 3–5 business days |
| Digital Wallets | Original Wallet Balance | 24–48 hours |
Failed Refund Handling & Escalations
If you have not received your approved refund after 7 business days:
- Check your bank account statement or UPI app history using the 12-digit RRN / URN transaction reference number provided in your refund email.
- If the bank confirms non-receipt, forward your query to support@materigo.com along with your order ID.
- MateriGo compliance desk will coordinate directly with Razorpay / Cashfree / PhonePe support to resolve payment locks within 24 hours.
Customer Support & Refund Help Desk
Refund Operations Desk - MateriGo Private Limited
Email: support@materigo.com
Phone Support: +91 6281631303 (Mon–Sat, 9 AM – 7 PM IST)
Address: 1-44, Chennampalle, Owk, Kurnool, Andhra Pradesh, India, 518122